HUSTLE CASTLE CONTENT CREATOR PROGRAM OVERVIEW

RANKS AND REWARDS

YOUTUBE

For fan communities, the following rewards are provided:

STATISTICS

How are the monthly stats counted?
YouTube - Average Monthly Views
To count your monthly views we take all Hustle Castle videos you published during a calendar month in UTC+0 timezone and count the views of each video within the first 7 days since its publication.

Why did we choose to make it work that way?
If we counted views on your all time videos within a month, then older and bigger channels would have a huge advantage over smaller and newer channels, even if they are not active anymore. Moreover, if we simply counted all the views of the videos you published this month, a video published in the beginning of the month would have a lot more views accounted for than the video published in the last days of the month. That would make the last days of the month the least preferable time to publish when going for a higher rank.

YouTube - Subscribers
we count the number of subscribers at the time we approve your participation in the programme 

Do YouTube live stream views count?
Live streams on Hustle Castle with Hustle Castle in tags and/or video titles don’t count on Youtube

REWARD SYSTEM

When will I get my benefits?
After you reach Recruit rank or higher, you'll start to receive rewards according to your rank. When the rank changes, so do the rewards. This means that if you reach Recruit rank after the delivery, you won't get the Recruit rewards that have been already delivered. Our staff sends monthly rewards on the 8th of every month. If the date falls on the weekend, they will be sent during the next working week. It’s important to note that rewards are not sent automatically. 

What is “Qualification”?
Qualification status: Applied.
Your channel content is currently being reviewed. You can only receive Recruit rank rewards until we finish.

Qualification status: Qualified.
Staff have reviewed your channel and are satisfied that your content is informative, varied, loyal to the brand and comparable to other channels that are putting thought, effort, and time into their content. You are now eligible to receive that rank’s rewards. 

Qualification status: Rejected.
Your channel has been reviewed and unfortunately does not meet the criteria mentioned above. You stay in the Recruit rank and can only receive Recruit rank rewards.

However, you still have a chance to try again. Once in a while we review all rejected channels again.

What can I do if my qualification status is “rejected”?

• The quality of your videos doesn’t match the requirements above.
• Announcing fake giveaways will ban you from the program as well.
• Any attempts to cheat with the Youtube algorithm lead to instant disqualification.
• Violation of Hustle Castle game Terms of Service. 
• Violation of community guidelines on any of the social media, including Discord and Youtube.

You can ask us for a fresh review of your channel at collab.n@my.games (please write your request in English).

I didn't receive rewards according to my rank. What should I do?
Firstly, make sure your channel has the required number of subscribers or followers. Secondly, make sure you have provided the correct player game ID (copy and paste it directly from the game to avoid mistakes). Thirdly, check the date when the rewards are due to arrive, as they will be sent on the next working day if the date falls on the weekend. Also, if you are Gold rank or higher, make sure that you're qualified. If your Qualification is rejected or its status is “applied for qualification”, you can only receive Recruit rank rewards. If all these are in order, and you are expecting the exact rewards for your rank, you can contact Program support at collab.n@my.games (please write to us in English).

How do I join the Discord server or channels when I’m eligible?
If you have reached the rank where you are eligible to join the Discord and your Qualification status is “Qualified”, you will be invited to our special Discord channels by a message in the in-game news or a direct invitation from MY.GAMES staff. Follow the simple instructions and you will join the closed Discord server. Also make sure to have your correct Discord ID in your Creator Program Dashboard.

TASKS

What are tasks?
Tasks are assignments given to creators by MY.GAMES staff. Tasks can be a wide variety of assignments. For example, a creator may be tasked to create a video covering a specific topic, hosting a giveaway, promoting an event or participating in a Twitch Drops campaign. Some tasks may even have rewards for completing them!

Where can I find the tasks assigned to me?
Tasks can be found in the Hustle Castle Dashboard.

Do I have to complete all tasks?
Creators are not required to complete all tasks. Upon viewing the task in the Hustle Castle Dashboard, you will have the option to accept or decline the task. Please note that if you decline a task, it will be removed from your Dashboard and you will not have the opportunity to accept it at a later date. 

Do all creators get the same tasks?
No, MY.GAMES staff have the ability to assign different tasks to different creators. However, you will often see a task being assigned to a large group of creators. 

How do I complete a task?
This is dependent on the task itself. When you view a task, you will see what the requirements are to complete it. Once you’re completed the task, open it in the Hustle Castle Dashboard and select the SEND RESULTS button.

This will open a dialogue window where you can provide confirmation that the task has been completed by either providing a link to the video and/or stream or attaching a file. Once this information has been provided, hit the SUBMIT button to confirm the task was complete. 

Once you’ve submitted the results of the task, MY.GAMES staff will verify the results and, if the task is verified to be completed, send you any applicable rewards. 

JOINING THE CONTENT CREATOR PROGRAM

How do I know that I am registered for the Creator Program?
Once you’ve applied, you can go to the Dashboard where you can see your application status. Please note that some games in our program do not have a review period and from the moment you register you are in the program. Other games require MY.GAMES staff to review your application before you are accepted to the program. 

Do I need to link my YouTube or Twitch channels?
If you have a Youtube channel, register in the Program  here . Fill in your details correctly (!), so that the monthly rewards can reach you and we know how to contact you. Then keep creating and growing your channel!

Rewards are based on your channel's performance in the previous month. The more views, the higher the rank, the bigger the rewards.

Performance is based on views because we encourage you to not just upload more videos, but experiment and learn how to best reach and connect with your audience.

Note: We will be checking the content on your channel in terms of the quality and effort you put into it. For instance, if your channel mostly consists of a few seconds' shorts-videos, you will not be eligible for the program benefits. If your videos show only gameplay and music, this is also not enough to be our partner.

Make diverse videos, build your personal brand, work constantly on the improvements of the quality of your videos.

The final decision on Creator’s participation in the program is up to the Hustle Castle team.

I don’t make content on YouTube or Twitch. Can I still get rewards?
Yes, you can if you have a fan community. Please contact us collab.n@my.games to join our Content Creator Program.

Right now the Content Creator Program only supports rewards for creators who have a YouTube or Twitch channel. However, that doesn’t mean that we don’t support creators with other channels in other ways. Creators who do not have a YouTube or Twitch channel can still connect with the team, participate in exclusive events and, in some cases, receive in-game items. 

What if I make videos about other games on my channel?
Most games in our Content Creator Program do not require creators to exclusively create content for that specific game. Please note that only videos or streams related to Hustle Castle will count towards your total rank. Don’t forget to include “Hustle Castle” in the video / stream title, so that our system can tell them apart from other videos or streams and add their views to your monthly score.

NOTE: If you mark non-Hustle Castle videos or streams with “Hustle Castle”, we may have to remove your channel from the program.

PROGRAM GUIDELINES

General Guidelines

• Creators are expected to follow the Terms of Service while playing and/or creating content for projects.

• Creators do not have any special privileges pertaining to the rules or the Terms of Service in the game, on social media or on Discord servers. Creators are held to the same standards as all other players and if they are found violating the rules and/or the Terms of Service, they will be subjected to the same disciplinary actions as any other player would be.

• Violating the Terms of Service may additionally result in being banned from the Content Creator Program.

• Content must be compliant with the platform's Terms of Service (e.g. Twitch, YouTube, Facebook, etc.).

• Creators are free to express their opinion in their content, but not in a toxic manner. They are free to express a negative opinion about the game if it is done in a respectful and logical manner. Rants, overly toxic behavior and/or negativity for the sake of negativity may result in disciplinary actions, which may include being banned from the Program.

• Please be aware that "toxic behavior" is a subjective term, and cases of this behavior will be handled on a case-by-case basis.

• We expect creators to actively create high quality content on a consistent basis. Creators who do not actively create content or their content does not match the requirements above may be subject to being removed from the Content Creator Program.

• Most MY.GAMES do not require creators exclusively create content for a specific game but please note that some games, Rush Royal for example, do require creators to make exclusive focus on Rush Royale content on their channels participating in the creator program. 

• Do not mark non-Hustle Castle videos or streams with “Hustle Castle” titles. Doing so may result in the creator being banned from the Content Creator Program.

• Creators must adhere to the Giveaway Rules & Restrictions.

• Creators are strongly advised to take appropriate measures to protect themselves. This includes any personal information that may potentially be used to identify you in real life. It also includes information pertaining to your accounts whether that be your game account or channel account(s). MY.GAMES Staff will never ask for your password.

Giveaway Rules & Restrictions

• Do not do giveaways / contests that are pay-to-enter. This includes giveaways that only those who have subbed to your Twitch channel can enter. This is an illegal practice in many countries and could result in your channel being suspended / banned from the platform. 

• Do not host contests / events that only a closed group of players can participate in. For example, don’t do a giveaway that only members of your clan can participate in.

• The winners should be chosen by specific criteria (if it's an art contest, for example) or by random draw. 

• A player can only win once per broadcast. Basically, once they’ve won a code they are ineligible to win anymore codes in that specific broadcast.

• Do not redeem the giveaways on your personal account.

• No unfair contest / giveaway practices. For example, items for giveaways can't be given to friends or clanmates (only if they won them in a fair way).

• Do not alter contest / giveaway rules after the contest / giveaway has begun.

• Do not refuse to provide the prizes to rightful winners.

• Do not "rig" contests/giveaways to have predetermined winners.

• If you are able to do a giveaway, you can't participate in other giveaways.

I was banned from the Content Creator Program. What do I do now?
You can contact a member of staff by email collab.n@my.games to discuss or appeal your ban. Please note that staff are not obligated to re-review the ban or take any action. 

I still have questions about the Program.
Feel free to contact us at collab.n@my.games  with any questions and suggestions (please make sure you write to us in English).